Terms of Service

Terms of Service for Windsor Real Estate Photography

  1. Definitions
    1. Standard Services: Standard services are outlined in the shopping cart HERE.
    2. iGuide Tours: iGuide Tours are drafted by Planitar, a third-party service provided by Windsor Real Estate Photography. iGuide’s Terms of Services can be found HERE.
    3. Matterport Tours: Matterport tours are drafted by Matterport, a third-party service provided by Windsor Real Estate Photography. Matterport Terms of Service can be found HERE.
    4. Condo Amenities: exterior photos of condo buildings and photos of shared community spaces within a condo building are offered on a complimentary basis in addition to the ordered number of photos.
    5. Custom Quoted Projects: Include additional services as requested by the listing agent.
  2. By booking services with Windsor Real Estate Photography, the Real Estate Agent accepts the following Terms of Service.
  3. To best meet your scheduling needs, please book as early as possible. We will do our best to accommodate last minute bookings within our availability.
  4. Exclusive use licence for real estate listing
    1. Anything we produce is for your use only
    2. We retain ownership of all media; you may not sell, trade or gift digital assets
      1. A sentimental copy may be shared with the seller with permission
    3. We will not re-licence any media for any real estate sale, rental, lease etc.
      1. This does not apply to common features/exteriors/amenities for multi dwelling communities of neighborhoods
      2. There may be situations where we re-license photos for non-real estate or sale purposes (eg. Kitchen designer/landscaper)
  1. Timeline for Real Estate Media Services
    1. Standard Services provided during standard business days will be delivered the next business day before noon.
    2. Standard Services provided on weekends or statutory holidays will be delivered next business day before noon.
    3. iGuide Services will be delivered by end of next day Monday to Saturday.
    4. Delivery timelines for Custom Quoted Projects will be included as part of the quote.
    5. Rush Delivery is not available, good work takes time. Please book accordingly.
  2. Delivery of Final Services
    1. All Standard Services will be delivered via the client’s account login HERE.
    2. Windsor Real Estate Photography will hold all media for 1 calendar year. We make no guarantees that should the Real Estate Agent, or a party acting on their behalf, delete or lose any assets, Windsor Real Estate Photography will be able to provide another copy.
    3. All iGuides will be provided via email by iGuide. Windsor Real Estate Photography is not responsible for maintaining any iGuide media. These are held according to iGuide’s terms of service, and are available for download.
    4. All Matterports include 3 months of hosting. Additional hosting is available for a set fee.
    5. Windsor Real Estate Photography is not responsible for uploading media assets to any website. Digital Marketing services are available at an additional fee.
  3. Payment
    1. Payments are processed by credit card through Square. Square Terms of Service can be found HERE.
    2. A 50% deposit is due at the time of booking. The balance is due at the delivery of media.
    3. Other payment terms may be available upon request.
  4. Rates
    1. Rates for all Standard Services are listed HERE. Prices are subject to change without notice.
    2. iGuide Tours up to 3,000 sq ft are billed at standard rate. iGuide Tours over 3,000 sq ft are subject to a 5 cent per square foot additional charge, as dictated by Planitar.
    3. Matterport Tours up to 3,000 sq ft are billed at standard rate. Matterport Tours over 3,000 sq ft are subject to a 5 cent per square foot additional charge, as dictated by Matterport.
    4. Custom Quoted Projects will be provided in writing on a per-project basis.
    5. In order to split billing, shared listings must be specified at time of booking and confirmed in writing by both parties.
    6. The agent making the appointment will assume responsibility for payment unless Windsor Real Estate Photography is notified in writing.
  5. Provision of Services
    1. Listing agent, property owner, or management company must be present at all tenanted shoots.
    2. iGuide Tours require access to all spaces in the home. All walls in every room must be visible in order to complete the service.
    3. Specific Photographers must be requested in advance and are subject to availability.
    4. Some service are weather-dependent, as determined by the photographer at time of shoot. All efforts will be made to complete all ordered services. Services that cannot be completed due to weather, will not be billed. The Real Estate Agent will have the option to re-book the missed services at a time that is convenient to both parties.
    5. All photographers reserve the rights to abandon a shoot for their safety at their discretion. It is the Real Estate Agent’s job to ensure the listing is safe prior to the arrival of the photographer. If a photographer abandons a shoot for safety concerns, the Real Estate Agent will be billed the full amount of the booked services.
    6. Listings will be shot as they are at time of photographer arrival. Windsor Real Estate Photography does not schedule time for staging during the shoot and cannot guarantee retouching services.
    7. Video Recuts – if there are areas of the home you do not wish to show in the video, please let us know at the time of the shoot. We include 1 set of deletions in our standard video package. Music cannot be changed. If you have specific music requirements, please let us know in advance. Other updates to videos will be billed according to scope.
    8. If a property appears that it would benefit from more photos than were ordered, Windsor Creative Real Estate Photography will attempt to reach out to the client. Only the number of photos ordered at the time of booking will be shot.
  6. Cancellation
    1. Cancellation of some or all services with less than 24-hours notice will be billed 50% of the total services booked.
    2. Cancellation made within 1 hour of appointment time will be billed at full rate of total services booked.
  7. Terms of Service are subject to change without notice at anytime.